Shipping & Delivery

We offer complimentary worldwide shipping on all orders with no minimum purchase required. Orders are processed within 1-2 business days and delivery times vary by destination. Tracking information will be provided via email once your order ships.

Returns & Exchanges

Due to the perishable nature of our products, we cannot accept returns or exchanges for chocolate items. However, if your order arrives damaged or you are unsatisfied with your purchase, please contact us within 7 days of delivery for assistance.

Quality Assurance

Every chocolate is crafted with premium ingredients and undergoes strict quality control. If you receive products that do not meet our quality standards, we will promptly replace the item or issue a full refund.

Contact Us

For any questions, concerns, or assistance:

• Email: support@ferrerorochershop.com

• Response Time: We aim to respond to all inquiries within 24 hours during business days (Monday-Friday, 9AM-6PM EST).

Privacy & Security

We protect your personal information and use secure payment processing. Your data is never shared with third parties for marketing purposes.