Order Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays). Orders placed after 12 PM EST will be processed the next business day.

Shipping Methods & Delivery Time

We offer complimentary worldwide shipping on all orders with no minimum purchase requirement. Once shipped, estimated delivery time is 6-12 days to all destinations. Please note that delivery times may vary due to customs processing, weather conditions, or carrier delays beyond our control.

Shipping Destinations

We ship to most countries worldwide. At checkout, you can confirm if we deliver to your location. We are not responsible for any shipping restrictions imposed by your country's customs regulations.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your package's progress through the carrier's website.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, reshipping fees may apply.

Customs & Import Fees

International customers may be subject to customs duties, taxes, or import fees imposed by their country's regulations. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 14 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and arrange for replacement or refund as appropriate.

Contact Information

For shipping-related inquiries:
Email: support@ferrerorochershop.com
Response Time: We aim to respond within 24 hours during business days (Monday-Friday, 9AM-6PM EST).